infoneer-pulse:

Traffic wardens, tax collectors, lawyers, (ahem) journalists… the list of occupations that inspire contempt among the public they serve has a new addition: IT support staff.

“Everyone hates the IT department,” an executive with storage and data-recovery firm EMC told us recently. But why is there so much antipathy towards a department that is, after all, designed to help and support workers?

Often interred in the basement, trapped between the rack servers and a bank of screens, the IT worker is cut adrift – both physically and psychologically – from the rest of the company.

Afforded little more respect than cleaners, the widespread belief that IT isn’t an essential part of an organisation is belied by the fact that companies need IT to function. It’s the first department to be blamed when something goes wrong, and the last to be credited for success.

So why is IT the most maligned department? Why is there such a disconnect between the enterprise and IT for so long? We try to find out.

» via PCPro

(via computereze)